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Refund policy
Warranty
Toilet seats and specified bidets guaranteed against defects in material and workmanship for a minimum of one (1) year from date of purchase. If this product is defective, Bemis will repair, replace, or refund of the purchase price (less shipping, if applicable), at Bemis’s option. Expenses incurred during removal or installation are excluded. Plastic suitable for commercial and residential use; enameled wood and soft seats for residential use only. Please see BemisMfg.com/terms-and-conditions or product manual for complete warranty terms.
Return Policy
DAMAGED OR DEFECTIVE SEATS
Bemis Manufacturing Company stands behind all our products. If your seat is damaged in any way please call our Consumer Care Center for assistance in repairing or replacing your seat. All products are guaranteed against defects in material and workmanship for a period of one (1) year from date of purchase.
Consumer Care Center: 888.722.6488
RETURN OF SEATS
Bemis will happily accept the return of your unused seat for any reason within 30 days of purchase and will provide a full refund of the purchase price, minus shipping. Bemis will not cover the cost of return shipping. We recommend selecting a return delivery method that includes shipment tracking or delivery confirmation, as we will not be responsible for lost or destroyed shipments. Once your return is received by Bemis, please allow five to ten days for the refund to be applied to your credit card. Returned seats are recycled and not re-sold. Seat must have been purchased directly on ToiletSeats.com.
BEMIS DOES NOT OFFER EXCHANGES AT THIS TIME
Please log in to your Toiletseats.com account to begin the return process for your seat. Once the request to return has been received Bemis will provide you with a return authorization number that must be included with the seat. Bemis cannot accept returns without this form and a return authorization number.
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